Privacy Policy

Last updated: April 22, 2026

AlwaysOnPro AI ("we," "our," or "us") operates the AI voice receptionist platform at alwaysonproai.com. This Privacy Policy explains how we collect, use, and protect information when you use our services.

1. Information We Collect

We collect information you provide directly to us, including:

• Business name, contact information, and billing details when you sign up
• Phone numbers and business configuration you provide during onboarding
• Support requests and communications you send to us

We also collect information automatically when your customers interact with your AI receptionist:

• Call recordings and transcripts — Calls handled by your AI receptionist are recorded and transcribed to enable the service, provide call summaries, and improve performance. By activating our service, you agree to notify your callers that calls may be recorded, as required by applicable law.
• Call metadata: caller phone number, call duration, timestamp, and outcome
• Usage data: API calls, assistant interactions, and feature usage

2. Call Recording Notice

Our AI receptionist service records and transcribes all incoming calls to provide call summaries, detect intent, and enable service features. You are responsible for complying with all applicable call recording laws in your jurisdiction, including notifying callers that they are being recorded where required. Many states and countries require all-party consent for recording. AlwaysOnPro AI provides a default call-recording disclosure in the AI assistant's greeting, which you must not remove.

3. How We Use Your Information

• To provide, operate, and improve our AI receptionist service
• To send call summaries and notifications to your designated email address
• To process payments and manage your subscription
• To respond to support requests
• To detect and prevent fraud or abuse
• To comply with legal obligations

4. Data Sharing

We do not sell your personal information. We share information only with:

• Service providers — including Vapi (AI voice infrastructure), Stripe (payments), and email providers — who help us operate the platform under confidentiality agreements
• Legal authorities — when required by law or to protect our rights

We do not currently send marketing SMS to users. Voice calls and emails are our only outbound channels.

5. Data Retention

Call recordings and transcripts are retained for 90 days by default. You may request earlier deletion by contacting us. Account data is retained for the duration of your subscription and up to 30 days after cancellation.

6. Your Rights

Depending on your location, you may have rights to access, correct, or delete your data. To exercise these rights, contact us at support@alwaysonproai.com.

7. Security

We use industry-standard encryption and security practices to protect your data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or a notice on our website.

9. Contact Us

For privacy questions or requests, contact us at: support@alwaysonproai.com