Last updated: April 22, 2026
This Client Service Agreement ("Agreement") is entered into between AlwaysOnPro AI ("Provider") and the business ("Client") that subscribes to the AlwaysOnPro AI AI voice receptionist service. By completing the onboarding process, Client agrees to be bound by this Agreement.
Provider will deliver the following services under Client's selected plan:
| Plan | Monthly Fee | Setup Fee | Minute Cap |
|---|---|---|---|
| Basic | $149/mo | $200 (one-time) | 300 min/mo |
| Always ON | $249/mo | $200 (one-time) | Unlimited |
| Pro | $399/mo | $200 (one-time) | Unlimited + Priority |
Plan details are subject to the pricing listed on alwaysonproai.com/get-started.html at the time of signup.
Provider will configure Client's AI receptionist within 48 hours of receiving the completed onboarding form and setup payment. Client is responsible for providing accurate business information including: business name, FAQs, hours of operation, and forwarding number. Provider is not liable for delays caused by incomplete or inaccurate information provided by Client.
Client acknowledges that all inbound calls handled by the AI receptionist are recorded and transcribed as part of the service. Client is solely responsible for compliance with all applicable call recording laws, including notifying callers of recording where required by law (e.g., two-party consent states). Provider includes a standard call recording announcement in the default greeting script. Client agrees not to remove or disable this announcement without obtaining independent legal counsel confirming compliance with applicable law.
Call recordings and transcripts are stored securely and accessible only to Client and Provider. Provider will not sell, share, or disclose Client's call data to third parties except as required by law or to operate the service (e.g., AI transcription providers). Provider retains call data for 90 days following each call.
Provider targets 99% monthly uptime for the AI receptionist service, excluding scheduled maintenance and events outside Provider's control. In the event of an outage exceeding 72 consecutive hours, Client may request a prorated credit for the affected period. This is Client's sole remedy for service downtime.
Client acknowledges that the AI receptionist is powered by large language models and may occasionally produce inaccurate, incomplete, or unexpected responses. Provider does not warrant that the AI will correctly handle every call scenario. Client should monitor call transcripts regularly and is responsible for ensuring the AI's responses accurately reflect their business. Provider is not liable for any lost business, missed appointments, or miscommunications caused by AI responses.
Either party may terminate this Agreement with notice via email. Client's service remains active through the end of the paid billing period. Setup fees are non-refundable. See the Cancellation & Refund Policy for full terms.
Provider's maximum liability under this Agreement is limited to the monthly subscription fees paid in the 3 months prior to the claim. Provider is not liable for indirect, incidental, or consequential damages of any kind.
This Agreement is governed by the laws of the State of Texas. Any disputes shall be resolved through binding arbitration in Texas before a single arbitrator under AAA Commercial Arbitration Rules.
This Agreement, together with the Terms of Service and Privacy Policy, constitutes the entire agreement between the parties and supersedes all prior negotiations.